Due to the nature of our products and the cost of shipping and handling, all sales are final. We do not allow returns on custom-ordered items. For non-custom bulk quantity orders, if you simply do not like or the item is not what you expected you will be charged 15% restock fee out of the original amount. Refused or unclaimed C.O.D. packages will be charged the 15% restocking fee and be charged the total shipping cost to the customers account. Returned packages that are requested to be re-shipped will be subject to additional shipping cost. Metropolitan Imports LLC cannot be responsible for packages lost in transit Metropolitan Imports LLC and request (for the customers’ benefit) that all packages shipped to Metropolitan Imports LLC have a tracking number or delivery confirmation.

If your purchase arrives broken or damaged, we will replace the item at no cost within 30 days.